FAQ
Frequently Asked Questions. Got questions about Persona? We've got answers. Find out how AI avatars work, how to get started, and everything else you might want to know.
Persona is a service that lets you interact with the unattainable through cutting-edge technology. Together with the respective Talent, we have developed and trained their AI Avatar. You can have conversations that feel real and are 100 % private.
- 01Get started
Download Persona or use the web version. - 02Pick an avatar
Get your coins, choose an avatar, and start talking. - 03Keep talking
Pick up where you left off. Your avatar remembers.
No. AI avatars are digital characters powered by artificial intelligence. Some represent real people, while others are entirely fictional. When an AI avatar represents a real person, it's important that users understand they are interacting with AI, not directly with that person.
Not quite. Both use conversational AI, but an AI avatar adds a visual identity, personality, voice and other characteristics to the experience. Depending on the platform, interaction can happen through text, voice or video rather than only a traditional chat interface.
Absolutely. An AI avatar doesn't have to represent an existing person. It can be an entirely original character with its own personality, background and purpose. Personaland, for example, is a world of fictional AI characters created specifically for conversation.
AI-generated conversations are not pre-written, so no AI system can guarantee every response word for word. Persona avatars are built around the knowledge, views, communication style and boundaries defined together with the person they represent. We also use safeguards designed to keep conversations within those boundaries. Importantly, the avatar is always presented as AI – not as the real person speaking directly.
No. An AI avatar is not authorized to act as your spokesperson or issue official statements on your behalf. A conversation with an AI avatar should not be interpreted as a direct quote, interview or official statement from the person it represents. Media enquiries and official comments should always go through the appropriate human channels.
Some can. This depends on how the AI avatar and platform are built. Persona avatars can remember previous conversations, allowing you to return later and continue without always starting from the beginning.
Yes. AI avatars can be designed to communicate in multiple languages. Persona supports conversations in more than 100 languages, allowing the same avatar to interact with people around the world.
Service limits may apply depending on your plan. Check the current terms and your account settings for details on message counts and content guidelines.
Coins are the in-app currency you use to chat with AI Avatars. Each avatar has their own conversation packages — just pick the one that suits you and spend your coins.
Getting coins
Buy a coin pack whenever you need them, or set up a monthly subscription to get coins automatically every month.
Using your coins
Head to the Avatars tab, choose your avatar, pick a conversation package, and you're in. Coins are deducted automatically when you start.
Checking your balance
Your coin balance is always visible in the app — no surprises.
In the iOS app, purchases go through Apple's App Store, and in the Android app through Google Play, using the payment method saved to your store account. On the web, payments are handled securely by our payment processor Stripe: you can pay by card and, where your device supports it, with Apple Pay or Google Pay. Persona never sees or stores your full card details. Coins have no monetary value and cannot be refunded, except where mandatory law requires otherwise.
The technology can make it possible to imitate someone's appearance, voice or identity, but that doesn't mean it should be done without their permission. Consent, identity rights and transparency are important when an AI avatar represents a real person. Persona's official AI avatars are created in collaboration with the people they represent: “Built with them, not from them.”
AI avatars can provide useful, entertaining and engaging conversations, but they are still AI systems and should be used with that understanding. Safety depends on how the platform is designed, including its safeguards, privacy practices, transparency and how the AI is trained and managed. AI avatars should not be treated as a substitute for qualified professional advice in areas such as healthcare, legal matters or emergencies.
No. Your AI avatar does not automatically have access to your email, social media accounts or other personal systems. It operates within the Persona environment and only has access to the information and capabilities specifically provided to it.
User privacy should be treated separately from the personality represented by an avatar. Conversations and personal data are handled according to Persona's privacy practices and applicable data-protection requirements. Users should also avoid sharing unnecessary sensitive personal information with any AI service.
Your conversations are private and we take security seriously. We use industry-standard practices to protect your data and ensure that your interactions remain confidential.
You can reach us via the Contact us section in the Company tab of the Persona app. We aim to respond to all enquiries as quickly as possible.